If you have rolled out Teams, or any user facing technology platform, you will agree that one of the biggest challenges has nothing to do with making the technology work. Instead, that challenge is usually getting people to adopt and use the new system.

I get it, breaking habits is hard and using email as your go to communication tool is a habit that we’ve had for many years. So what’s a person to do when you receive an email but want to reply and have a quick conversation outside of email instead?